Marriott, Hilton and Hyatt Roll Out Clean Initiatives (Updated)

Looking ahead to a post-COVID-19 future, Marriott and Hilton announce new procedures to keep hotels clean and safe.

Marriott and Hilton Roll Out Clean Initiatives

Preparing for the day travelers start filling hotels again, Marriott International and Hilton announced plans for a clean re-start. 

Building on its commitment to providing safe lodging to millions of guests worldwide, Marriott created a Global Cleanliness Council focused specifically on COVID-19 concerns. In making the announcement, the company also detailed initiatives it is taking to ensure customers will be as protected as possible from the virus.

The multi-pronged approach includes new technology, including sprayers with hospital-grade disinfectant that will be used in deep-cleaning efforts in guest rooms, lobbies, gyms and other public spaces. Marriott adds it is developing ultraviolet light technology to employ on devices, including keys, used by guests and staff.

Other measures include:

  • Furniture is being re-arranged or removed from lobbies to clear space and discourage public gatherings. 
  • Partitions will be added at front desks.
  • Guests at 3,200 of the chain’s properties will be able use their phones to check in, access rooms, order room service and make special requests. Room service will be specially packaged, according to Marriott, and delivered to doors without contact.
  • In addition to enhanced hygiene and sanitation efforts, Marriott is installing new approaches for in-room dining and buffets.

“We are living in a new age, with COVID-19 front and center for our guests and our associates,” said Arne Sorenson, Marriott’s president and chief executive officer. “We are grateful for the trust our guests have shown us through the years. We want our guests to understand what we are doing today and planning for in the near future in the areas of cleanliness, hygiene and social distancing so that when they walk through the doors of one of our hotels, they know our commitment to their health and safety is our priority. It’s equally important to us that our associates know the changes we are making to help safeguard their health as they serve our guests.”  

Hilton CleanStay with Lysol protection is the culmination of a partnership RB, maker of Lysol and Dettol, and consult with Mayo Clinic. Full details of the program are being worked out, but it is expected to include extra disinfection, removal of paper amenities, contactless check-in and electrostatic sprayers.

Says Christopher J. Nassetta, Hilton president and CEO: “Hilton CleanStay builds on the best practices and protocols we’ve developed over the last several months, allowing our guests to rest easy with us and focus on enjoying the unforgettable experiences we have to offer – while protecting our Team Members who are on the front lines of hospitality.”

Hyatt Hotels, meanwhile, introduced its Hyatt’s Global Care & Cleanliness Commitment initiative.

The company plans to introduce a Global Biorisk Advisory Council STAR accreditation through a performance-based program that will focus on establishing hotel environments that are safe, sanitary and healthy. Hyatt is the first hospitality brand to announce plans to commit to GBAC STAR accreditation which will include detailed training at more than 900 hotels worldwide, complemented with regular internal and third-party auditing.

By September 2020, every Hyatt hotel will have at least one person on property trained as a Hygiene Manager who will be responsible for their hotel adhering to new operational guidance and protocols, inclusive of implementation of enhanced food safety and hygiene protocols for group meetings and event.